Frequently Asked Questions

Payment

What Payment Methods Can I Use?

For now, we do only accept Bitcoin, point-to-point cash transfer services, and Bank Deposit (Only for orders above $1000). Direct credit card and Paypal payments are not accepted.

How Can I Pay With My Credit Card?

Since we do not accept direct credit card payments, still you can use your credit card through Western Union channels or to buy Bitcoin online on the websites such as Coinbase.com

How Can I Pay With Western Union?

You will find detailed receiver information in the confirmation mail you got after placing your order. You have three possible options to make a payment with WU.
1) Visit a local Western Union agency. You can check where the closest agency to you on "www.westernunion.com"
2) Through the website "www.westernunion.com" with your credit or debit card.
3) Through your bank's online services. Some banks do not provide WU services, thus you need to check your bank's online banking services if there okay with it.

How Can I Pay With Bitcoin?

Coming Soon

How Do I Send You The Payment Info?

After making the payment with point-to-point cash transfer services, please submit your payment info by logging into your account and Submit Payment Info
If you would have any problem on submitting the payment info please contact us on order@myroidshop.net
 

Placing An Order

How Can I Place My Order?

It is strongly recommended to register on the site first. This would make it much easier to follow your order's status. Afterwards all you need to do is to add the gears you want to buy into the cart and click on the checkout button. You need to fulfill the information such as shipping method and payment method. After completing the checkout, an order confirmation mail is sent to your email address.

I am not receiving order confirmation emails. WTF?

After placing an order, you should get a detailed order confirmation email. Some e-mail clients may route the mail into Junk/Spam folder. If you do not receive the e-mail after a few minutes placing the order, please first check your email's junk/spam folder. If you still don't see the mail please contact us through the website.
 

Shipping

When will my order be shipped?

It depends on the payment method you choose.
Orders with Western Union or Moneygram payment methods takes 2-3 business days to be shipped because of the confirmation process.
Orders placed with Bitcoin payment method are shipped in 1-2 business days.

How long does delivery take?

Regular Airmail takes 2-3 weeks for most countries including USA and UK. It may take up to 30 days in some cases depending on your location.
EMS takes 7-10 days.
Private Courrier takes 2-5 business days for USA and Europe. For other countries it may change slightly.

How can I track my package?

Once we ship the package an order update e-mail is sent to your email address including the tracking number and a tracking link to track your package.
You can also check tracking information of your package on order history page. Login on myroidshop, go to my account and click "View your order history". There you can reach the latest updates of your order.

It's been a while my package is not moving, what to do?

Since the data is not provided by USPS, tracking links doesn't give any information about where the packs are in USA. It shows when the pack was sent to destination country, failed delivery attempts, and if the pack is delivered. Please allow it 40 days after we ship the package to contact us about the missing delivery.
 

Re-ship/Seized Order

Expected delivery time has passed and I still haven't received my package.

For regular mail if you still haven't received your package 40 days after we ship it, please contact us by e-mail regarding to your missing delivery. We will proceed a reship for your order.

What is your reship policy?

We wait for 40 days for the delivery takes place until we reship an order.
Reship is not available for following conditions, apologizes for it.
For high risk countries, Australia, Canada, Norway, Sweden, Finland, Germany, New Zealand, Italy, Denmark and France.
For Private Courier shippings to USA.

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